Re: FLASH: Flash Crash

[John Dowdell]

At 2:52 PM 8/2/99, Jason wrote:

> No, you are not alone. I have the same problem. Macromedia don't give

> a damn. Apple don't give a damn. Flash Crashes in the actions dialogue

> bow 4-5 times a day. It corrupted the files with Flash 3. With Flash 4

> it seems to just crash the system.


I'd give one, or at least a little darn. It's hard to guess what's

different about another Mac long-distance, though, particularly from email.



If you were having problems in both Flash 3 and 4, then that would lead me

to suspect that it's not purely a Flash 4 problem... the part of the

description about "actions dialogue" may be incidental detail, or actual

critical detail, I can't tell yet.


What I would do myself would be to search the Flash technotes with term

"mac AND crash". This would pull up a list of known issues. We in support

definitely do try to get known configuration problems documented and

published. But to get to that point we have to figure out what the

difference is on those systems that fail.


But right now, for "Can you guess why my Mac is crashing?", then I'm sorry

to say I don't have any known causes beyond what's in the technotes. If we

can find a way to make it fail then we'll publicize that info, but right

now I can't guess the cause there...?


jd






John Dowdell, Macromedia Tech Support, San Francisco CA US

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