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Subject: Re: FLASH: Netscape Plugin Problems
From: John Dowdell
Date: Mon, 28 Feb 2000 21:03:05 GMT

At 10:34 PM 2/27/0, Marie wrote:
>For some reason, I am recently unable to view movies that I published
>using Flash 4 on Netscape 4.7 Mac, although I can view fine on IE 4.5
>Mac. I uploaded to a new server, but have already checked the
>configurations on that server, and they have the flash mime settings
>already. Does anyone have any idea why, or better, what I can do to
>fix the situation??

It's good that you checked the server... that's definitely the most
frequent cause of similar posts online.

A good troubleshooting technique is the set of one-or-all tests... for
instance, can that browser view other SWF files, such as the test pages at
the download center? Can that browser view other SWFs on your server, with
just a barebones HTML page? How about when you go to another computer with
that brand of browser... do things play normally then? or is there an URL
where we-all can see too?

These types of things -- changing one variable at a time -- are the fastest
way to go from a general "don't work" symptom to identifying the precise
cause. Ole Kvern used to call it "poking at the problem" in his early
books. Online people might be able to tell you *a* way to achieve a
symptom, which may or may not match *the* way that's at cause on your end.
But by changing a variable at a time, seeing if it happens in all cases or
only some cases, you can get the strongest identification of the cause.

I wish I could identify the cause from the paragraph alone, but I hope that
that testing path leads to a successful result again.


John Dowdell, Macromedia Tech Support, San Francisco CA US
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