Re: [flasher] frequent crashes on Mac & still unable to select multiple frames

[John Dowdell]

There could be many ways to crash. We online can't tell which you have just

by the declaration you're crashing, sorry.


What to do? Search the general Macromedia Technotes with phrase

"troubleshooting mac". This brings you to the steps that must be performed

to effectively identify any particular issue.


Cross-check this with searching the Macromedia Flash Technotes with phrase

"mac crash". This brings up a set of documents with the top recurring

Flash-specific ways to fail.


If necessary, use the one-on-one support included with each purchase so

someone else can ask you about your system in realtime. (The steps here

would be similar to what's in the troubleshooting technotes, but sometimes

it helps to have someone else ask it.)


Recent popular ways to fail on Macs have included but have not been limited

to: MacOS temp file issue (search web with "temp file eradicator"); bad

trackball drivers; video acceleration setting; bad Virtual Memory settings

(should be 1M above real RAM); opening large files in constrained memory

(bitmap & audio need to decompress for authoring; will expand!); an

app-specific issue on some systems with Sound Panel open when not needed;

general conflicts with extensions or background utilities.


jd





John Dowdell, Macromedia Tech Support, San Francisco CA US

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