Re: FLASH: RE:"Client from hell" and contracts

[Bonnie Bucqueroux]

Many of the contracts that I see suggested as templates for selling web

design services of all sorts talk in terms of  a flat fee.  My experience

has been that it is much safer to quote on an hourly basis, with an estimate

that includes a range of what the final task is likely to cost.  BUT with

the admonition that the more changes or additions that the client wants, the

more that the cost will escalate, potentially outside the range of the

estimate.  I find that this is the only way to avoid mutual unhappiness.  It

also helps keep clients honest about the level of naval-gazing and back and

forthing they should indulge in.  Not only do they need the pressure of

knowing that each change, and change back, and change again, is costing

them, but I need to know that my bank account is filling up as they do.  It

saves me from gritting my teeth to nubs.


Bonnie Bucqueroux





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