uk-netmarketing Archive (2011-2015)

Hello Ty

I would not agree to an SLA that covers Œany type of request inside or
outside of project scope¹ if I were you...

Also, how much time to allocate for support must be dependent on many
things;

Size of site (pages), technology employed (html, js, mysql), type of site
(brochure, shop, portal), number of visitors etc etc.

Am I right in thinking a site with 50,000 pages, 2000 user logins and dozens
of MYSQL tables etc is likely to require more support than a 20 page HTML
brochure site.

Extremes I know, but how do you answer a 1 price for all type question?

I bow to the more experienced web developers/publishers on the list though,
perhaps I am being a pedant.

Wont be the first time ;)


Mark


On 25/04/2012 09:33, "Ty-John Roberts" <ty at addicted2tv.com> wrote:

> HI All
> 
> Thanks for all the suggestions about project tracking software.
> 
> Have another question for you
> 
> Whats the minimum you amount of time you would allocate to a client in an SLA
> where they have a number of sites which you support?
> 
> I was thinking 1/2 a day per site, so a client with four sites would pay 2
> days per month, which would cover any type of request inside or outside of
> project scope. 
> 
> Your thoughts pls?
> 
> Thanks
> 
> ty
> 
> 
> 
> 
> 
> 
> 
> Ty-John Roberts
> Creative Director
> www.addicted2tv.com <http://www.addicted2tv.com/>
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