uk-netmarketing Archive (2011-2015)

[uk-netmarketing] SLA

[uk-netmarketing] SLA

Ty-John Roberts ty at addicted2tv.com
Fri Apr 27 16:39:47 BST 2012


Thanks Mark

We've got a range of projects; the client in particular i want to start with hasnt got those kind of figures but I see the concept; the more complicated the site = the more the fee attached to it - I think you're right

Ty






Ty-John Roberts
Creative Director
www.addicted2tv.com
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On 26 Apr 2012, at 09:50, mark lesbirel wrote:

Hello Ty

I would not agree to an SLA that covers ‘any type of request inside or outside of project scope’ if I were you...

Also, how much time to allocate for support must be dependent on many things;

Size of site (pages), technology employed (html, js, mysql), type of site (brochure, shop, portal), number of visitors etc etc.

Am I right in thinking a site with 50,000 pages, 2000 user logins and dozens of MYSQL tables etc is likely to require more support than a 20 page HTML brochure site.

Extremes I know, but how do you answer a 1 price for all type question?

I bow to the more experienced web developers/publishers on the list though, perhaps I am being a pedant.

Wont be the first time ;)


Mark


On 25/04/2012 09:33, "Ty-John Roberts" <ty at addicted2tv.com> wrote:

> HI All
> 
> Thanks for all the suggestions about project tracking software. 
> 
> Have another question for you
> 
> Whats the minimum you amount of time you would allocate to a client in an SLA where they have a number of sites which you support?
> 
> I was thinking 1/2 a day per site, so a client with four sites would pay 2 days per month, which would cover any type of request inside or outside of project scope. 
> 
> Your thoughts pls?
> 
> Thanks
> 
> ty
> 
> 
> 
> 
> 
> 
> 
> Ty-John Roberts
> Creative Director
> www.addicted2tv.com <http://www.addicted2tv.com/> 
>  <http://www.addicted2tv.com/> ddi: 01279 444040
> http://www.linkedin.com/in/tyjohnroberts
> 
>  <http://www.linkedin.com/in/tyjohnroberts> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
> 
> Any views or opinions are solely those of the author and do not necessarily represent those of Addicted2tv Limited unless specifically stated.
> 
> 
> 
> 
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