Hello again Ty
I actually think it¹s much more complicated than that... And really your
question is impossible to answer.
A very complex site may have more points of potential failure, but from the
clients point of view, having paid for it presumably it should just Œwork¹
as much as a very simple site.
It must also be about the relationship you have with your client. You are
bound by Law to pay your costs and increase shareholder value, like wise the
client. So these stresses make for managing relationships rather than just
coming up with a number.
I would consider being very prescriptive about the type of ongoing work, so
general maintenance (keeping the site live and doing what it should be
doing) would be a cost you could agree. But enhancing the site (adding
features) would presumably be costed separately. Is adding content
maintenance or enhancements?
Be careful what you agree about things like upgrades, which can cause havoc
if you need to update the underlying server structure for example, but is
difficult to predict or even explain to clients.
Again, there are much more knowledgeable people on this list than I, so I
bow to their expertise.
M
On 27/04/2012 16:39, "Ty-John Roberts" <ty at addicted2tv.com> wrote:
> Thanks Mark
>> We've got a range of projects; the client in particular i want to start with
> hasnt got those kind of figures but I see the concept; the more complicated
> the site = the more the fee attached to it - I think you're right
>> Ty
>>>>>>> Ty-John Roberts
> Creative Director
> www.addicted2tv.com <http://www.addicted2tv.com/>
> <http://www.addicted2tv.com/> ddi: 01279 444040
>http://www.linkedin.com/in/tyjohnroberts>> <http://www.linkedin.com/in/tyjohnroberts> The information transmitted is
> intended only for the person or entity to which it is addressed and may
> contain confidential and/or privileged material. Any review, transmission,
> dissemination or other use of, or taking of any action in reliance upon, this
> information by persons or entities other than the intended recipient is
> prohibited. If you received this in error, please contact the sender and
> delete the material from any computer.
>> Any views or opinions are solely those of the author and do not necessarily
> represent those of Addicted2tv Limited unless specifically stated.
>>>> On 26 Apr 2012, at 09:50, mark lesbirel wrote:
>> Re: [uk-netmarketing] SLA
> Hello Ty
>> I would not agree to an SLA that covers Œany type of request inside or outside
> of project scope¹ if I were you...
>> Also, how much time to allocate for support must be dependent on many things;
>> Size of site (pages), technology employed (html, js, mysql), type of site
> (brochure, shop, portal), number of visitors etc etc.
>> Am I right in thinking a site with 50,000 pages, 2000 user logins and dozens
> of MYSQL tables etc is likely to require more support than a 20 page HTML
> brochure site.
>> Extremes I know, but how do you answer a 1 price for all type question?
>> I bow to the more experienced web developers/publishers on the list though,
> perhaps I am being a pedant.
>> Wont be the first time ;)
>>> Mark
>>> On 25/04/2012 09:33, "Ty-John Roberts" <ty at addicted2tv.com> <x-//24/tyaddicted2tv [dot] com">msg://24/tyaddicted2tv [dot] com> > wrote:
>>> HI All
>>>> Thanks for all the suggestions about project tracking software.
>>>> Have another question for you
>>>> Whats the minimum you amount of time you would allocate to a client in an SLA
>> where they have a number of sites which you support?
>>>> I was thinking 1/2 a day per site, so a client with four sites would pay 2
>> days per month, which would cover any type of request inside or outside of
>> project scope.
>>>> Your thoughts pls?
>>>> Thanks
>>>> ty
>>>>>>>>>>>>>>>> Ty-John Roberts
>> Creative Director
>> www.addicted2tv.com <http://www.addicted2tv.com>
>> <http://www.addicted2tv.com/>
>> <http://www.addicted2tv.com/> ddi: 01279 444040
>>http://www.linkedin.com/in/tyjohnroberts>>>> <http://www.linkedin.com/in/tyjohnroberts> The information transmitted is
>> intended only for the person or entity to which it is addressed and may
>> contain confidential and/or privileged material. Any review, transmission,
>> dissemination or other use of, or taking of any action in reliance upon, this
>> information by persons or entities other than the intended recipient is
>> prohibited. If you received this in error, please contact the sender and
>> delete the material from any computer.
>>>> Any views or opinions are solely those of the author and do not necessarily
>> represent those of Addicted2tv Limited unless specifically stated.
>>>>>>>>>>>> ~~ Chinwag Jobs: Find your perfect new job or next team member ~~
>>>> Chinwag Jobs is the leading specialist recruitment website for digital
>> roles in the UK. Used by major companies such as BBC, Electronic
>> Arts, Kingston University as well as the majority of recruitment
>> agencies who place staff in the sector.
>>>> Take a look through our listings or register to advertise your
>> own vacancies today.
>>>>>> >> CHINWAG JOBS: http://jobs.chinwag.com <http://jobs.chinwag.com/>
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> You're subscribed to uk-netmarketing to change your options or
>> unsubscribe: https://mm.chinwag.com/options/uk-netmarketing>>>> uk-netmarketing discussion list is powered by http://chinwag.com>> <http://chinwag.com/>
>> Mark Lesbirel
>>> DL +44 (0) 7973 622 969
> SKYPE creativematch
>> T 0845 676 2250
> E mark.lesbirel at creativematch.co.uk> <x-//24/mark [dot] lesbirelcreativematch [dot] co [dot] uk">msg://24/mark [dot] lesbirelcreativematch [dot] co [dot] uk>
>>http://www.creativematch.com <http://www.creativematch.com/>
>> Postal Address; 803 Andover House, George Yard, Andover, Hampshire SP10 1PB
> This e-mail and any attachments are for the intended addressee(s) only and may
> contain confidential and/or privileged material. If you are not a named
> addressee, do not use, retain or disclose such information.
>> This email is not guaranteed to be free from viruses and does not bind
> creativematch in any contract or obligation.
>> Every effort is made to ensure that the information given herein is accurate,
> but no legal responsibility is accepted for any errors, omissions, or
> misleading statements in that information and no responsibility is accepted in
> regard to the standing of any firms, companies or individuals mentioned. The
> information contained in this email is confidential; it is intended for the
> use and benefit of the addressee and shall not be disclosed to any other
> person without authority. Please would you kindly notify us immediately if you
> have received this communication in error and then delete it from your system.
>> ~~ Chinwag Jobs: Find your perfect new job or next team member ~~
>> Chinwag Jobs is the leading specialist recruitment website for digital
> roles in the UK. Used by major companies such as BBC, Electronic
> Arts, Kingston University as well as the majority of recruitment
> agencies who place staff in the sector.
>> Take a look through our listings or register to advertise your
> own vacancies today.
>>>> CHINWAG JOBS: http://jobs.chinwag.com> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> You're subscribed to uk-netmarketing to change your options or
> unsubscribe: https://mm.chinwag.com/options/uk-netmarketing>> uk-netmarketing discussion list is powered by http://chinwag.com>>>> ~~ Chinwag Jobs: Find your perfect new job or next team member ~~
>> Chinwag Jobs is the leading specialist recruitment website for digital
> roles in the UK. Used by major companies such as BBC, Electronic
> Arts, Kingston University as well as the majority of recruitment
> agencies who place staff in the sector.
>> Take a look through our listings or register to advertise your
> own vacancies today.
>>>> >> CHINWAG JOBS: http://jobs.chinwag.com> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> You're subscribed to uk-netmarketing to change your options or
> unsubscribe: https://mm.chinwag.com/options/uk-netmarketing>> uk-netmarketing discussion list is powered by http://chinwag.com
Mark Lesbirel
DL +44 (0) 7973 622 969
SKYPE creativematch
T 0845 676 2250
E mark.lesbirel at creativematch.co.ukhttp://www.creativematch.com
Postal Address; 803 Andover House, George Yard, Andover, Hampshire SP10 1PB
This e-mail and any attachments are for the intended addressee(s) only and
may contain confidential and/or privileged material. If you are not a named
addressee, do not use, retain or disclose such information.
This email is not guaranteed to be free from viruses and does not bind
creativematch in any contract or obligation.
Every effort is made to ensure that the information given herein is
accurate, but no legal responsibility is accepted for any errors, omissions,
or misleading statements in that information and no responsibility is
accepted in regard to the standing of any firms, companies or individuals
mentioned. The information contained in this email is confidential; it is
intended for the use and benefit of the addressee and shall not be disclosed
to any other person without authority. Please would you kindly notify us
immediately if you have received this communication in error and then delete
it from your system.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mm.chinwag.com/pipermail/uk-netmarketing/attachments/20120430/750df7c3/attachment.htm
addicted2tv [dot] com">msg://24/ty
