uk-netmarketing Archive (2011-2015)

My view is that this is shaky territory to get into, because what is / isn't in the 'deal' is entirely up to the relationship and there is a danger of both sides feeling hard done by.

You may feel that they'll start adding in additional items to be done FOC
They may feel that you're charging for nothing

It would be better to offer, say, 2 days at 20% off standard rate and then to offer time reporting to demonstrate where time is used. And the time can either carry forward or additional time be charged with a settlement on, say, a quarterly basis.

And any substantial work would be quoted for and billed outside of this arrangement.

Of course, it also depends on the work you do... is it 'support' or 'fixes' or regular development or design work?




On 26 Apr 2012, at 17:42, Paul Lock wrote:

> This may be a naive question to ask but it wouldn’t be the first time.
>  
> Is there an industry “rate” for the kind of support that Ty describes below?
>  
> Cheers,
>  
> Paul
> Paul Lock
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> From: uk-netmarketing-bounces at mm.chinwag.com [mailto:uk-netmarketing-bounces at mm.chinwag.com] On Behalf Of Ty-John Roberts
> Sent: 25 April 2012 09:34
> To: uk-netmarketing
> Subject: [uk-netmarketing] SLA
>  
> HI All
>  
> Thanks for all the suggestions about project tracking software. 
>  
> Have another question for you
>  
> Whats the minimum you amount of time you would allocate to a client in an SLA where they have a number of sites which you support?
>  
> I was thinking 1/2 a day per site, so a client with four sites would pay 2 days per month, which would cover any type of request inside or outside of project scope. 
>  
> Your thoughts pls?
>  
> Thanks
>  
> ty
>  
>  
>  
>  
>  
>  
>  
> Ty-John Roberts
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