uk-netmarketing Archive (2011-2015)

We have the same issue and basically there is nothing we can do - they 
always refund.  We have the tick box, the order email says the next 
renewal date and amount, all over the ordering process it says 
subscription and they have to pick a subscription billing cycle and we 
send an email 7 days before hand.  It's literally not worth trying to 
fight it and send the info to the processor about how they were notified 
repeatedly, they still refund.


On 04/03/2014 09:21, Caroline wrote:
> Hi Chinwaggers,
>
> Blumming subscription problems! This is about people wanting refunds, 
> saying they didn't realise their subscription renews.
>
> We flag it up twice on the payment page.
> It's stated on the account screen of all subscribers, with a link to 
> unsubscribe.
> It's in clear view on FAQs.
>
> But STILL we have unhappy customers saying they didn't realise it 
> would renew. Of course sometimes this is just to try and get out of 
> it, but sometimes it'll be real.
> We do refund, after deducting a £10 admin fee (thanks Chinwaggers for 
> that tip :)
>
> Our current problem is occasionally subscribers will raise the problem 
> with their bank or paypal. Neither of whom seem to think our 
> safeguards are enough.
> I'm trying to find out what they do think is enough but expect that to 
> be lengthy / a fruitless endeavour.
>
> Has anyone else had this problem. Do you know what banks / paypal find 
> acceptable?
> Also, we're considering a tick box for users to confirm they 
> understand this is a renewing subscription. Is this too heavy handed, 
> would it scare people off?
>
> Thanks for your thoughts and experiences
>
> Caroline
>
>
>
> Caroline Bottomley
>
> Managing Director
> Radar Music Videos <http://www.radarmusicvideos.com/home>
> Twitter <https://twitter.com/radarmusicvideo>
> Radar connects labels and artists to talented new music video 
> directors worldwide
> Winner European  Lovie Awards <https://www.peopleslovie.eu/#music-0>
> Winner Best Music Start-Up 
> <http://4pt5.com/radar-music-videos-wins-the-music-4-5-pitch-competition/> Music 
> 4.5
> Mailing list <http://eepurl.com/1Nzs> - the business of music video
>
>
>
>
>
>
>
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