uk-netmarketing Archive (2011-2015)

Hi,

I wonder if it's worth considering using a different payment processor? Have you guys considered using something like Stripe? 

One of it's many benefits is that is manages subscription style payments for you and I wonder if that would give you a stronger position with the banks?

The other major benefit is that you don't need a merchant account as payments are paid directly in to your current account.

Regards,

- Alan

On 6 Mar 2014, at 09:12, Nabil wrote:

> We have the same issue and basically there is nothing we can do - they always refund.  We have the tick box, the order email says the next renewal date and amount, all over the ordering process it says subscription and they have to pick a subscription billing cycle and we send an email 7 days before hand.  It's literally not worth trying to fight it and send the info to the processor about how they were notified repeatedly, they still refund.  
> 
> 
> On 04/03/2014 09:21, Caroline wrote:
>> Hi Chinwaggers,
>> 
>> Blumming subscription problems! This is about people wanting refunds, saying they didn't realise their subscription renews.
>> 
>> We flag it up twice on the payment page.
>> It's stated on the account screen of all subscribers, with a link to unsubscribe.
>> It's in clear view on FAQs.
>> 
>> But STILL we have unhappy customers saying they didn't realise it would renew. Of course sometimes this is just to try and get out of it, but sometimes it'll be real.
>> We do refund, after deducting a £10 admin fee (thanks Chinwaggers for that tip :)
>> 
>> Our current problem is occasionally subscribers will raise the problem with their bank or paypal. Neither of whom seem to think our safeguards are enough.
>> I'm trying to find out what they do think is enough but expect that to be lengthy / a fruitless endeavour.
>> 
>> Has anyone else had this problem. Do you know what banks / paypal find acceptable?
>> Also, we're considering a tick box for users to confirm they understand this is a renewing subscription. Is this too heavy handed, would it scare people off?
>> 
>> Thanks for your thoughts and experiences
>> 
>> Caroline
>> 
>> 
>> 
>> Caroline Bottomley
>> 
>> Managing Director
>> Radar Music Videos
>> Twitter
>> Radar connects labels and artists to talented new music video directors worldwide
>> Winner European  Lovie Awards
>> Winner Best Music Start-Up Music 4.5
>> Mailing list - the business of music video
>> 
>> 
>> 
>> 
>> 
>> 
>> 
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> 
> Chinwag Jobs is the leading specialist recruitment website for digital
> roles in the UK. Used by major companies such as BBC, Electronic
> Arts, Kingston University as well as the majority of recruitment
> agencies who place staff in the sector.
> 
> Take a look through our listings or register to advertise your
> own vacancies today.
> 
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