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Subject: Re: UKNM: Online grocery retail - was .com vs .co.uk
From: Ray Taylor
Date: Mon, 3 Apr 2000 14:54:43 +0100

Hate to reply to my own comment but should have read my FT before starting
this one.

The following:

"Tesco, the UK's leading food retailer, plans to separate its e-commerce
arm from the core supermarket business.
"The group will announce the split for TescoDirect alongside its annual
results on Tuesday next week. The new division will be wholly owned
by Tesco, which claims to be the world's leading online grocery business,
outstripping US rivals in turnover terms.

from: www.ft.com company news

..suggests Tesco could, in fact, be its own biggest competitor in a matter
of weeks. It will still be owned by Tesco, but question is, how much
autonomy will the new management have?

And if they continue to use Tesco store staff to do the picking, how does
Tesco Direct keep control of the customer service, etc?

RT

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