UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']

[Richard Longhurst]

If eToys do have what you want, you then have to suffer the slings and

arrows of Parcel Force's inept delivery.


Parcel Force can't give you a time for delivery and can't even even narrow

it down to morning or afternoon. Their customer service centre is only in

contact with depots via e-mail, and they have no way of contacting drivers

until they return to the depot at the end of the day. Clearly, they've never

heard of mobile phones. The organisation is run for its own convenience, not

to provide good service customers.


Whinging aside, delivery is an issue that on-line shops have to take very

seriously. After a bad experience with Parcel Force last week, I shan't be

shopping at eToys again, unless it stops using Parcel Force. Drastic, but

bad delivery makes on-line shopping neither cheap, convenient or fast.


Richard Longhurst

http://www.richclickings.com



----- Original Message -----

From: <

Jo [dot] Beanladbrokes [dot] co [dot] uk

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Wednesday, December 08, 1999 10:32 AM

Subject: Re: UKNM: ecommerce Xmas wet dream or nightmare?


a colleague of mine spent over �200 at etoys over 3 weeks ago. Still

waiting.

And etoys is good.

Seems to be symptomatic of the xmas period.


*blatant plug* But noveltytogs will deliver before christmas *blatant plug*


jo

www.noveltytogs.com



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