Re: UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']

[Ian Fenn]

Richard wrote:

 > Parcel Force can't give you a time for delivery and can't even even narrow

 > it down to morning or afternoon. Their customer service centre is only in

 > contact with depots via e-mail, and they have no way of contacting drivers

 > until they return to the depot at the end of the day. Clearly, they've

never

 > heard of mobile phones. The organisation is run for its own convenience,

not

 > to provide good service customers.


Couldn't agree more - this has been my experience too. Fulfilment is

e-commerce's achilles heel and I was rather disappointed when a post to UKNM

about this very subject a week or so ago, received just two replies. What we

need is a company that will deliver nationwide at evenings and weekends.

What's more, the cost of delivery needs to be reasonable. Many of the

e-commerce sites I know are making a loss on each sale due to the high cost

of delivery, hoping that in time, volume will balance the cost out.


 > Whinging aside, delivery is an issue that on-line shops have to take very

 > seriously. After a bad experience with Parcel Force last week, I shan't be

 > shopping at eToys again, unless it stops using Parcel Force. Drastic, but

 > bad delivery makes on-line shopping neither cheap, convenient or fast.


Hear hear. I will no longer shop with Pets Pyjamas for the very same reason.


All the best,


--

Ian Fenn

http://www.chopstix.co.uk/ (Not e-commerce-enabled yet due to high cost of

delivery)



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