Re: UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']

[Judith Atkins]

This is a pet topic of mine....

Having used fulfillment houses and various forms of delivery over the last 

five years with a bricks and mortar business I am about to embark on the 

nightmare scenario of an e-commerce offering.


As a result of all this hard work it is impossible to order things to be 

delivered at home, after all they don't tend to deliver after 10pm when I 

might actually be there.....And having moved to a trendy warehouse 

conversion the new postcode we have been given doesn't even feature ("We 

only update once a year") so no-one can even find the place on a database 

because it doesn't exist of course....


If you fancy chatting about sensible time order delivery I'd be delighted, 

otherwise e-commerce will end up as a damp squib.


Judith Atkins

0411 604 887

judithatkinshotmail [dot] com

www.lovesuperstore.com



 >

From: "Ian Fenn" <ianchopstix [dot] co [dot] uk>

 >

Reply-To: uk-netmarketingchinwag [dot] com

 >

To: <uk-netmarketingchinwag [dot] com>

 >Subject: Re: UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']

 >Date: Wed, 8 Dec 1999 17:10:18 -0000

 >

 >Richard wrote:

 >  > Parcel Force can't give you a time for delivery and can't even even 

 >narrow

 >  > it down to morning or afternoon. Their customer service centre is only 

 >in

 >  > contact with depots via e-mail, and they have no way of contacting 

 >drivers

 >  > until they return to the depot at the end of the day. Clearly, they've

 >never

 >  > heard of mobile phones. The organisation is run for its own 

 >convenience,

 >not

 >  > to provide good service customers.

 >

 >Couldn't agree more - this has been my experience too. Fulfilment is

 >e-commerce's achilles heel and I was rather disappointed when a post to 

 >UKNM

 >about this very subject a week or so ago, received just two replies. What 

 >we

 >need is a company that will deliver nationwide at evenings and weekends.

 >What's more, the cost of delivery needs to be reasonable. Many of the

 >e-commerce sites I know are making a loss on each sale due to the high cost

 >of delivery, hoping that in time, volume will balance the cost out.

 >

 >  > Whinging aside, delivery is an issue that on-line shops have to take 

 >very

 >  > seriously. After a bad experience with Parcel Force last week, I shan't 

 >be

 >  > shopping at eToys again, unless it stops using Parcel Force. Drastic, 

 >but

 >  > bad delivery makes on-line shopping neither cheap, convenient or fast.

 >

 >Hear hear. I will no longer shop with Pets Pyjamas for the very same 

 >reason.

 >

 >All the best,

 >

 >--

 >Ian Fenn

 >http://www.chopstix.co.uk/ (Not e-commerce-enabled yet due to high cost of

 >delivery)



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