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Subject: RE: UKNM: cross/up sell
From: Ian Collingwood
Date: Mon, 18 Dec 2000 15:45:08 GMT

Cross Sell:
"Hi, Welcome to McDonalds - May I take your order?"
"Thanks - I'll have a Big Mac please"
"Would you like fries with that?"

Up Sell:
"Hi, Welcome to McDonalds - May I take your order?"
"I'll have a Big Mac meal please"
"Would you like it large ?"
"Yes please"

> -----Original Message-----
> From: jo walsh [zooleikaatpartyvibe [dot] com (mailto:zooleikaatpartyvibe [dot] com)]
> Sent: 18 December 2000 13:15
> To: uk-netmarketingatchinwag [dot] com
> Subject: UKNM: cross/up sell
> can anyone tell a hapless techie what is the difference
> between cross-sell
> and up-sell? i always see them paired together and am
> buggered if i can
> figure it out.
> cheers
> jo
> xxxx

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