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Subject: Re: [uk-netmarketing] not smiling with Smile
From: Silas Denyer
Date: Wed, 07 Feb 2001 12:38:15 -0000

From: "Leslie Bunder" <Leslie [dot] Bunderatentranet [dot] co [dot] uk>
> anyone else have problems trying to open an account with Smile, on the one
> hand they say they will open an account for you within a day subject to
> credit checks/approval and on the other hand, they have now taken over six
> days to either confirm whether or not I can open an account with them!

I have an account with Marbles, whose application process was identical -
their site (at the time at least) made a hand-wavy committment to opening
most accounts immediately, but in reality took several days to do so. It
turned out with them that their credit checking was conducted manually, &
therefore could only occur in working hours - not absolutely what the site
promised. Not that their version of "ebanking" is much to write home about -
they are incapable of sending emails to ask or tell you things, relying
instead on Royal Mail & telephone!

Perhaps no-one really wants to admit how long these things take?

Slightly OT: did anyone see the Watchdog report on secondary cardholders'
rights (or lack of) the other night? Anyone on this list from one of the CC
companies, and if so would you care to state your company's position on



  Re: [uk-netmarketing] Re: not smiling wi, Charon

  not smiling with Smile, Leslie Bunder

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