Re: UKNM: lastminute.com does delight its customers!

[Ian Fenn]

 > wow Ian I think your tone has proved my point!


1 khz = tone ?


 > your lack of accuracy in your comments goes one step further to help our

 > cause!


Long day... please read "hotels" instead of "flights"


 > eg - as you and everyone knows package holidays are sold with single

 > supplements.


Unfortunately, your assumption is wrong. I didn't until very recently. I'm

not very well-travelled!


 > we do sell them with single supplements.  we cant change the

 > entire industry at once. we are changing it as fast as possible.


OK...


Let me click on a few things here...


Magical Madrid... �239.00 based on two people sharing... "We are sorry the

product you are looking for has just been sold to another eager customer..."

Have a break - Lisbon... "We are sorry the product you are looking for has

just been sold to another eager customer..."

Holiday on the Red Sea in Eilat... "We are sorry the product you are looking

for has just been sold to another eager customer..."


Hmm... not having much luck, am I? This is frustrating...


Hurrah! Go skiing in Switzerland... Broken image, but let's carry on...

"�399.00. Price is per person based on two people sharing. ..."

Click on more info... You're right... it does now say single person's

supplement... A change since I last visited your site... It says the

supplement is Price less 150 GBP... I take this to mean �399.00 + �249.00...

�648.00. What a bargain!


 > as for single flights - of course we sell single flights - just go to the

 > flight section not the package holiday section.


My mistake. Read hotels (weekend breaks) instead of flights...


I did check flights though...


Selected New York JFK, from London Heathrow, depart 4 Feb, 2 days departure

date...


Results:


Indirect return business class from Heathrow. �2,304+ Tax �54

Return flight from Heathrow.Valid for departures in *January*. �97 +Tax

�52.00

...etc...


Did I ask for January?


 > as for you last point - re conversations in lifts re results.

 > I have every confidence that when we choose to release our results for

last

 > year in the appropriate forum you will appreciate that they are very real.


How's your French operation doing?


All the best,


--

Ian 



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