Re: UKNM: lastminute.com does delight its customers!

[Sam Michel]

Without getting involved in the argument, I think we should admire the fact 

that Brent took the time to respond to his detractors publicly on the 

mailing list. Whether you agree with him or not, it would be nice to see 

some of the other senior management at other high profile etailers - 

jungle.com, boo.com, etc. - do the same.


At 17:56 06/01/00 +0000, Ian Fenn wrote in reply to Brent Hoberman:

 >  > wow Ian I think your tone has proved my point!

 >

 >1 khz = tone ?

 >

 >  > your lack of accuracy in your comments goes one step further to help our

 >  > cause!

 >

 >Long day... please read "hotels" instead of "flights"

 >

 >  > eg - as you and everyone knows package holidays are sold with single

 >  > supplements.

 >

 >Unfortunately, your assumption is wrong. I didn't until very recently. I'm

 >not very well-travelled!

 >

 >  > we do sell them with single supplements.  we cant change the

 >  > entire industry at once. we are changing it as fast as possible.

 >

 >OK...

 >

 >Let me click on a few things here...


[chopped for brevity] 



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