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Subject: UKNM: Re: lastminute.com does delight its customers!
From: Keith
Date: Thu, 6 Jan 2000 20:47:31 GMT

I accept all of your comments,however point 2 does beg the question "why
can`t airtickets be sent by email?"Hold on,delete the previous,I`ve just had
an idea......Now where did I put that VC`s number?

Keith Whittaker

----- Original Message -----
From: "Brent Hoberman" <brentatLastminute [dot] com>
To: <uk-netmarketingatchinwag [dot] com>
Sent: 06 January 2000 15:25
Subject: UKNM: lastminute.com does delight its customers!

> 2) Flight fulfillment. We have the best last minute flight fulfilment
> service of any company that I know of. Did anyone try and find out where
> they could order a flight for new years eve - on new years eve or even on
> Xmas day - we had a very dedicated customer service team coping with an
> unprecedented flood of customers at this time. Other sites were not
> fulfilling over this period. They simply closed up! So no hype here!
>
> Regarding having to pay to have a ticket delivered on the day - one customer
> had to pay for a courrier for same day delivery. If airlines dont allow
> tickets on departure or etickets then this is the only option open to any
> company. It is a measure of our commitment to lastminute delivery that we
> offer this service to our customers whereas others dont!
> If anyone has any great suggestions on how to do this better we would love
> to hear from them! We have a fantastic team of bright dedicated people
> and are constantly striving to offer the best service anywhere to all our
> customers - so we welcome CONSTRUCTIVE criticism!


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Replies
  Re: UKNM: Re: lastminute.com does deligh, Ian Fenn

Replies
  UKNM: lastminute.com does delight its cu, Brent Hoberman

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