Re: UKNM: Call Back Buttons

[Duncan Clubb]

Call-me buttons work in the following way (in general):  the user fills

in a form field with their phone number (and sometimes extra

instructions such as which extension to ask for) and presses the submit

button.  The button-operator (such as PhoneMe, Netcall etc.), who

operate a big switch type-thing, initiate a call to the (e.g.) site

owners - assuming it's picked up, the person who answers the call is

told that the other side of the call is being initiated.  The punter is

then called, and assuming they answer, the two calls are connected

together.  This is the general concept that I saw operating a year or

two ago, when these buttons were just coming out.  The technology may

have changed recently.

The main drawback of this technology is that two phone calls have to be

made (1st to the site owner, and 2nd to the punter) and the site owner

will pick up the bill for BOTH calls.  Again, they may have changed this

recently, but I doubt it.  If I remember, you pay for the initial

creation of the service (it was not that expensive), a small rental and,

of course, the call charges.  I think they're a great idea but will not

suit everybody - the double charges are worth taking into account, but

then again, an 0800 number costs a fortune to operate as well, and is

often seen as an important part of the customer service offering.


aye


duncan


Ben Carter wrote:

 > 

 > yes- I used a call back button when looking for car insurance online- eagle

 > star called me back within half an hour-how it works- pass!

 > 

 >  >I was on a site the other day that had a 'call-back' button, which strikes

 >  >me as an excellent idea. So many times I have wanted to call the company

 >  >about an order or a service they offer, instead of waiting for a reply to

 >  >my e-mail. Does anyone have any experience of using a call back button or

 >  >know how it works?

 >  >

 >  >Meg

 > 

 > Ben



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