Re: [uk-netmarketing] UKNM: Online banks

[Tony Bowden]

On Fri, Jan 26, 2001 at 10:22:13AM -0000,

darrenforceinternet [dot] co [dot] uk

 wrote:

> After noting a number of comments on this list regarding

> online banks and similar services, I was fully prepared to

> put my two pennies worth in and endorse Egg.

> Maybe I should hit my refresh button instead, and move my account

> elsewhere, because at the moment, Egg sucks!


Egg are one of the most incompetent companies I have *EVER* had to

deal with.


I have had nothing but trouble with them since I joined.


My most recent exhange with them went something like:


Their site: Please enter your password

Me: <enters password>

Their site: Wrong, try again

Me: <tries again>

Them: Sorry - please ring us.

Me, on phone: Hi - I can't get onto the site - I must have typed the wrong 

    password

Them: Please answer these 3 security questions

Me: <answers questions correctly>

Them: Please tell us your bank account number

Me: a) I don't know it off hand, b) I probably wouldn't read it to you over 

    the phone anyway, even if I did

Them: You have to.

Me: Why?

Them: To clear security

Me: I answered 3 security questions. I can answer more, if I have to,

    but I can't answer that one.

Them: You have to.

Me: That sounds like bollocks to me. I didn't have to tell you that last

    time this happened.

Them: You can't swear at me. <click>


Me, Email 1: <relates story>. What should I do now.

Them, Response 1: We cannot answer your mail as it wasn't sent from the 

    secure part of our site. Please log in and resend it.

Me, E2: I can't log in. That's why I'm emailing you. 

Them, R2: We can't help you via email - please ring us.

Me, E3: I tried that, and didn't get anywhere.

Them, R3: We cannot answer your mail as it wasn't sent from the

    secure part of our site. Please log in and resend it.

Me, E4: I can't log in. That's why I'm emailing you.  

Them, R4: We can't help you via email - please ring us.      

Me, E5: I tried that, and didn't get anywhere. Please send me details

    on closing my account.

Them, R5: We can't help you via email - please ring us. 


*aaaarggghhh*


Tony

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 Tony Bowden | Belfast, NI |

tbtmtm [dot] com

 | www.tmtm.com | www.blackstar.co.uk

                                 girlboys may nothing more than boygirls need

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