RE: UKNM: A consumer's tale.

[Wallace, Darren]

It sounds like you were very unlucky, Cosmo.


IMVS (now known as Yalplay) are one of Ginger's ecommerce partners, and

whilst I'm not suggesting that this is any kind of excuse, for the record

I'm not aware of any complaints from our customers. 


Cheers,


D.


 

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Darren Wallace  Commercial Manager 

Ginger Online

darren [dot] wallaceginger [dot] com

+44(0)171 432 3328(t)  +44(0)171 287 1844(f) 

+44(0)410 780 775(gsm) www.ginger.com 

1 Golden Square  London  W1R 4DJ  UK 

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-----Original Message-----

From:

Cosmo [dot] Roecliffordchance [dot] com

 [

Cosmo [dot] Roecliffordchance [dot] com (mailto:Cosmo [dot] Roecliffordchance [dot] com)

]

Sent: 15 July 1999 14:38

To:

uk-netmarketingchinwag [dot] com

Subject: UKNM: A consumer's tale.


<snip>

*	never, ever shop at iMVS.  To retain customer loyalty it is

absolutely vital that customer service is personal and second to none.

Experiences with amazon and audiostreet re: music shopping have been a

pleasure.  With iMVS a nightmare.  Dds did not arrive.  On emailing the

support department all I got was an automated reply, if anything.  I finally

resolved the problems by faxing the manging directors of the company

directly (having retrieved their names from an on line database), and even

then response was slow and inadequate.  The rest of the community should

watch out for operators like this.  A quick check with some of the 3,000

colleagues in my office, all of whom have on line access led to frequent

poor reports on iMVS. 

 <snip>



Cosmo Roe 

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