RE: UKNM: A consumer's tale.

[azeem azhar, lists]

At 1:31 pm +0100 16/7/99, Anil Pillai wrote:

>I agree entirely with your points Cosmo, and in fact there is a summary in

>this weeks New Media Age Trend Focus about poor customer service being a

>real turn-off to potential and existing net shoppers like yourself.

>

>Rubin Inc did a study "Evaluating the sticky factor of E-commerce sites" and

>the findings are quite worrying. Poor communication/after-sales customer

>service and support are cited as common problems for retail sites. They

>polled 50 leading e-commerce sites, and found only 16% sent a follow-up

>email to the customer after money was taken. Its a great great shame that

etc. etc...


BT still have not responded to my e-mail of 28 May, viz:



At 11:39 pm +0100 16/6/99, azeem azhar, lists wrote:

>Continuing my current bug bear with large corporations trying to get the

>net; viz BT phone net.

>

>I sent a feedback message via their Web site on the 28 May.

>

>Today (jun 16th) I got an acknowledgement that they had received it and it

>was in the queue.

>

>Is 19 days good enough for an acknowledgement?

>

>What kind of standards are commerce site builders insisting on for customer

>services? (automated and human)

>


a



azeem azhar 			| www http://azeem.azhar.co.uk/ (*)

tel 07958 544 593 		| icq 315460

fax 0207 691 0464		| pgp http://azeem.azhar.co.uk/pgp/


* downdated


********************

UKNM is sponsored by Excite UK, visit us at http://www.excite.co.uk.

Email Khalil Ibrahimi

khalilexcitecorp [dot] com (mailto:khalilexcitecorp [dot] com)

 to advertise on Excite.

********************

Change your UKNM subscription use http://www.chinwag.com/uknm.html