Re: UKNM: Worst Web-site sins

[Phil Gyford]

At 12:18 22/07/1999 +0100, you wrote:

>I think that part of the problem is that most companies don't bring much

>imagination to their use of email. Automated acknowledgement of

>web-site-generated emails is a must (IMHO), but you rarely see it. I assume this

>is because most of the emphasis is on web development and web training, while

>email management remains the preserve of the sysadmin.


I hate receiving automated acknowledgement emails - who needs more email to

delete? The only acceptable solution is a prompt response from a person. If

there's going to be a delay of a few days, then say so on the web page, not

in another email.



 Phil Gyford

philgyford [dot] com

 - icq:3794783 - h:0171.622.9058 - w:0171.766.6491

 http://www.gyford.com - http://www.haddock.org


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