Re: UKNM: Network support

[James Downes]

Experience says there is no answer to this one.


We used to do this for a bunch of legacy clients, and it's a nightmare

business, so we stopped!


The time taken to carry out the kind of activities involved in small

scale support on an ad-hoc basis (which is what I think you are asking

for) means that you price yourself out of the market. Supporting

multiple installations, versions, hardware, networks etc, and keeping up

to date, and training,  and travel means you can't make money unless you

take the peanuts/monkeys route.


Before everyone shouts, you can of course get this kind of support, but

it is either massively expensive, or crap.


It is the case that every network is different, therefore the best

people to support your network are yourselves. I recommend training up a

relatively technical person in each department to handle day to day

problems and only use external resources as a last resort.


Having said all of that, we did recommend a company called Thames

Computer Services Ltd on 020 7609 9661 on a couple of occasions who seem

OK.


Good Luck!!!!

--

rgds



james downes

w: www.bdmedia.co.uk

e:

jamesbdmedia [dot] co [dot] uk

t: +44 (0)208 870 2153

f: +44 (0)208 870 2212



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