RE: UKNM: Network support

[Archie Bell]

We do network support among other services, for our valued clients none of

whom have yet left us a legacy or otherwise mentioned us in their will, and

manage to make a reasonable crust/keep wolf from door etc etc with no

nervous breakdowns yet.


I know we're not massively expensive (our ad-hoc rate 45/hour, competition

usually 72/hour, some 80/half-hour!) and we get repeat business so we can't

be entirely crap.


Our approach is very much to share the knowledge needed to support your own

systems; it  makes sense that our clients sort as many of their own problems

as possible, and of course it suits us too. However, we remain surprised how

few of our clients wish to move from an ad-hoc arrangement to a support

contract which would be cheaper and more easily budgeted for; and indeed how

few take the basic step of saving money by making someone in their

organisation responsible for the computer system; no doubt a problem with

our own marketing!


Small snagette (Christina) - we're in central Edinburgh and wouldn't take on

a client where we can't give quality service.


Hope this isn't too far off-list.


Archie Bell


Waverley Lane Computer Support Services

.Office Systems - Networks - Databases.

..Professional, Efficient & Practical..

.............0131-476-0000.............

....

archiewaverleylane [dot] com (mailto:archiewaverleylane [dot] com)

.....

......http://www.waverleylane.com......




Original Message:


Date: Tue, 23 May 2000 13:14:00 +0100

From: James Downes <

jamesbdmedia [dot] co [dot] uk

>

Subject: Re: UKNM: Network support


Experience says there is no answer to this one.


We used to do this for a bunch of legacy clients, and it's a nightmare

business, so we stopped!


[Sam says: msg chopped...]



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