Re: UKNM: Re: Excite's Less Than Exciting Customer Service

[Neil Durrant]

Could be worse they accepted my listing but changed my category requests and

placed me in business opportunities section.


While I get plenty of traffic from Yahoo, I really do not want to be in the

same category as one site offering advice on earning money by strawberry

picking!!


My polite request pointing out that the category is irrelevant and that

perhaps they ought to reconsider in the interest of maintaining relevance to

their directory was greeted with a nice templated email explaining hat after

careful consideration it stays where it is - no-one could have possibly

looked at it and stood by this decision.


Neil

www.affiliatemarketing.co.uk



----- Original Message -----

From: <

ftfoxtucker [dot] com

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Monday, November 20, 2000 4:09 PM

Subject: UKNM: Re: Excite's Less Than Exciting Customer Service



> We had a very similar experience with Yahoo! Business Express Service.

>

> This was they're response to our application:

>

> ==================================================

> Dear Business Express Client,

>

> Yahoo! has reviewed the URL you submitted with Business Express order

> #xxxxxx. We're sorry to report that we've decided not to include your site

> in the Yahoo! directory. When we reviewed the site, it appeared to be

under

> construction. Here are some of the most common factors that make a site

> incomplete:

>

> - broken graphic or image links

> - text links that have no information yet

> - an "under construction" announcement on the site itself

>

> The Business Express Terms of Service state that in order to be

> listed in the Yahoo! directory, a site must meet the following

> minimum criteria:

>

> "The site must not contain any parts under construction."

> ==================================================

>

> We were raging. They were wrong and we pulled no punches in calling them

> frauds. Next day we got a sheepish message telling us simply "that it had

> been

> added"

>

> Hardly a battle on the scale of David and Goliath - but we were chuffed!

>

> Regards - Fox

>

> http://www.foxtucker.com

> Affiliate Marketing Consultants & Services

>

> Affiliate Programs Strategies Seminar in London

> December 12th - Institute of Directors London U.K.

> http://www.affiliate-programs-strategies.co.uk


[Sam says: msg chopped]



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