RE: UKNM: Re: Re: Waitrose man in The Guardian

[Charlotte Boyd]

just talking about succesful fulfillment operations - I recently ordered

what I thought was an import only CD from amazon.com (certainly it's price

indicated it was import only) only to have it delivered, open the cellophane

wrapper and find a small HMV brand sticker inside.


a. have i been done?

b. surely Amazon could have humoured me and at least pretended they were

rushing it in from South Africa rather than Oxford Street?

c. when everyone has the same experience do you think we could all smarten

up the fulfillment operation a little bit?


Thanks


bitter and twisted of Wardour Street


-----Original Message-----

From:

ownerchinwag [dot] com

 [

ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On

 Behalf Of Robin

Edwards

Sent: 22 November 2000 23:13

To:

uk-netmarketingchinwag [dot] com

Subject: Re: UKNM: Re: Re: Waitrose man in The Guardian



> I'd love to see home delivery grocery shopping stay, but I don't think its

> a sure bet yet. One hour delivery for non-premium goods may yet prove to

> be a quick way to lose truck loads of cash.

>

> We await the fulfillment genius who can make our e-commerce dreams come

> true ;-)

>

> Regards

>

> Martin Lloyd


I'm convinced the answer will come, and will be something that is

revolutionary rather than evolutionary. Some of the "collection point" ideas

from the US look interesting but still seem to be fundamentally flawed.

Ironically whenever I order something for delivery to my home I seem to end

up taking a "we tried to deliver a parcel to you" card down to the sorting

office so why not cut out the middle (post) man and just leave it there for

me in the first place?


Or is it even more of an irony that no-one can successfully deliver a

fulfillment solution?


Robin


--

Robin Edwards

Clockworx

T: +44 1543 252370           F: +44 1543 420761

E:

robinclockworx [dot] co [dot] uk

     W: http://www.clockworx.com/ W2:

http://www.shopworx.net/



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