[Previous] [Next] - [Index] [Thread Index] - [Previous in Thread] [Next in Thread]

Subject: Re: UKNM: BOUNCE uk-netmarketingatchinwag [dot] com: Approval required:
From: Ray Taylor
Date: Tue, 27 Oct 1998 13:58:42 GMT

Darren Wallace <darrenatcommercenet [dot] org [dot] uk> replied to mine:
>The ATM?
>>What new technology has ever, or could ever, abolish the need for customer

On the contrary, the introduction of ATMs is an excellent example of
technology being used to provide a higher level of customer service and at
the same time increasing customer expectations. Until ATMs were introduced,
people expected to have to queue up in a bank between 9.30am and 3.30pm to
get at their money whereas now they expect to go no further than their
nearest hole in the wall, want telephone banking 24 hours a day, etc.

Far from abolishing customer service, ATMs have helped create an environment
where customer service must reach new heights for businesses to continue to
be competitive.

Ray Taylor
We're here to help your online advertising campaign - just call us
0181 639 0015

  Re: UKNM: ATMs, Nick Sweeney
  Re: UKNM: BOUNCE [email protected]nwag, Ian Betteridge

[Previous] [Next] - [Index] [Thread Index] - [Next in Thread] [Previous in Thread]