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Subject: Re: UKNM: BOUNCE uk-netmarketingatchinwag [dot] com: Approval required:
From: Ray Taylor
Date: Tue, 27 Oct 1998 13:58:42 GMT

Darren Wallace <darrenatcommercenet [dot] org [dot] uk> replied to mine:
>
>The ATM?
>
>>What new technology has ever, or could ever, abolish the need for customer
>>service?

On the contrary, the introduction of ATMs is an excellent example of
technology being used to provide a higher level of customer service and at
the same time increasing customer expectations. Until ATMs were introduced,
people expected to have to queue up in a bank between 9.30am and 3.30pm to
get at their money whereas now they expect to go no further than their
nearest hole in the wall, want telephone banking 24 hours a day, etc.

Far from abolishing customer service, ATMs have helped create an environment
where customer service must reach new heights for businesses to continue to
be competitive.

Ray Taylor
NMC/Adlan
We're here to help your online advertising campaign - just call us
0181 639 0015


Replies
  Re: UKNM: ATMs, Nick Sweeney
  Re: UKNM: BOUNCE [email protected]nwag, Ian Betteridge

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