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Subject: Re: UKNM: BOUNCE uk-netmarketingatchinwag [dot] com: Approval required:
From: Ian Betteridge
Date: Tue, 27 Oct 1998 18:02:20 GMT

On Mon, Oct 26, 1998, Ray Taylor <tayloratbizbiz [dot] com> wrote:

>Far from abolishing customer service, ATMs have helped create an environment
>where customer service must reach new heights for businesses to continue to
>be competitive.

I've got to disagree with you there. There's no causal relationship
demonstrated here. You could just turn your statement round the other way
and say that ATMs were the first symptom of an improvement in customer
service from the banks.

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Ian Betteridge News Editor, MacUser UK
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Replies
  Re: UKNM: BOUNCE [email protected], Ray Taylor

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