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Subject: RE: UKNM: smile applications
From: Andrew Warner
Date: Fri, 29 Oct 1999 10:47:06 +0100

A friendly warning:

The comments I'm hearing about Smile sound very familiar.

A while ago, my girlfriend signed up with the Cooperative Bank's phone
banking service.

She then experienced 12 months of mind-blowing account cock-ups and
diabolical customer service. When she transferred the account to another bank in frustration,
they mucked that up too.

I thought maybe she had been unlucky, but I've since met two people with
near identical experiences. If Smile replicates this, then it'll be
guaranteed a place in the ironic brand-name hall of fame.


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