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Subject: UKNM: Data merging Online & Offline
From: aajgray
Date: Tue, 5 Sep 2000 23:26:35 +0100

Hope you can help with the following:

Company X has collects consumer data via a household questionaire. For DM
purposes, they wish to learn more about respondents to the questionaire by
encouraging them to go online and interact with a site (content model still
to be determined).

Technology will be employed to track consumer activity on the site which
might indicate for instance that the user was partcularly interested in baby
clothing. This may be a new piece of information that wasn't provided in
the original questionaire or the user's circumstances might have changed;
particularly if the questionaire was last filled out more than 9 months ago.

Site model would involve users identifying themselves in exchange for the
value of the content provided.

Questions: Can on-site behaviour and any useful data outputs be combined
with the data record from the original questionaire? (remind me of the
Doubleclick episode if need be). What if we specifically mention to users,
whom we already have a relationship with, that site activity may be recorded
and used to update previous records for marketing activity? Or do we have
to specifically gain user permissions in each case?

Cheers,

Andy Gray


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