Re: UKNM: Online retail pays no attention to detail.

[will rowan]

OK, so what would have happened if you'd printed the booking forms? (which

you

may well have done)

Do they legally constitute an order/ contract? I'm not sure if the E

Commerce

directive covers that.

If the directive covers it, does each national enactment of the legislation

also

cover it? We don't know that yet, cos it's in the future - but if the E

Commerce

Directive doesn't need to be law until 2002, we've another 18 months of

confusion left, at least.

Even if they held the status of legal documents in both countries, would the

people behind the counter know & accept their liability? I can't help

feeling

that in 2 years time the same fulfilment problems will still be around.


Will Rowan


Rachel Kittridge wrote:


> I have to say I have had a right old internet spending frenzy lately and

> here I am fresh back from a fab holiday in the South of France still

reeling

> from "e-commrage".

> I attempted to book a flight for four to Nice through e bookers but found

> that in order to get the cheaper of the advertised prices that I had to

book

> 2 flights as every time I tried to book four together I was told that

there

> weren't four seats on the flight. Funny that,I thought as I checked with

> British Midland and their were loads of seats. Anyway after going back to

e

> bookers and booking two more seats on the identical flight I was pleased

> with myself for conquering the system. SCORE 5/10

> Next step was the hotel, this was not too difficult, through business

> riviera I was able to select and book a quality hotel with sea view rooms

> for four.

> SCORE 9/10

> Car Hire was long winded but I managed to arrange a car for collection at

> the airport at a competitive price through Hertz.

> 7/10

> Insurance was simple through cgu, a bit cheaper than the high street and

> scarily easy to arrange.

> 9/10

>

> So it looks good so far doesn't it? FULFILLMENT?

>

> *Hertz had no record of my booking at Nice airport and I had to complete

> everything again. Just lucky they had a spare car I guess!

> *The hotel rooms had been given away at 4pm as a no show even though I

gave

> my arrival time as 8pm and arrived at 8pm. Sent to the camp site down the

> road.

> *I never recieved any insurance documents at all so for all I know we

could

> have broken our necks and not been covered.

>

> Thing is,I am ready to shop online but is anyone ready to serve?

> My advice is only to book holidays if you are prepared for stress and

> disappointment, I've had more relaxing times at the dentist thanks!

> Rachel Kittridge

>

rachelkgenclick [dot] co [dot] uk

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