UKNM: Re: Customer retention

[Kevin Lelland]

All this despite the fact that they should have had all my details, spelled correctly, from where I registered

myself initially on the Web. Now that *is* crap, customer-alienating use of technology.

 

Fiona, I think that unfortunately we have all been in that situation at some point. :(

 

I had an interesting chat the other day with someone who was saying "Look companies have got this all the wrong way round it shouldn't be Ecommerce or Mcommerce or whatever, it should be Commerce-e, Commerce-m!" 

 

Kev.Lelland



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