[Previous] [Next] - [Index] [Thread Index] - [Previous in Thread] [Next in Thread]

Subject: UKNM: Re: Customer retention
From: Kevin Lelland
Date: Fri, 22 Sep 2000 13:29:47 +0100

All this despite the fact that they should have had all my details, spelled correctly, from where I registered
myself initially on the Web. Now that *is* crap, customer-alienating use of technology.

Fiona, I think that unfortunately we have all been in that situation at some point. :(

I had an interesting chat the other day with someone who was saying "Look companies have got this all the wrong way round it shouldn't be Ecommerce or Mcommerce or whatever, it should be Commerce-e, Commerce-m!"


The biggest, best Chinwag Networking party...ever...
**27th September 2000** put it in your diaries now
RSVP to http://www.chinwag.com/uk-netmarketing/party.shtml
To sponsor the event email spareanychangeatchinwag [dot] com

generously supported by...
*** DoubleClick *** http://www.doubleclick.net
The leading provider of comprehensive global Internet
advertising solutions for marketers and Web publishers.
To unsubscribe or change your list settings go to
http://www.chinwag.com/uk-netmarketing or helpatchinwag [dot] com

[Previous] [Next] - [Index] [Thread Index] - [Next in Thread] [Previous in Thread]