Masterclass: Planning for Social Customer Service Excellence

Event Info

Tue 16 - Wed 17 Sep, 2014 from 8:30am - 5:00pm
Barbican, London
London, UK
Cost: £995


A two-day masterclass to design your social customer service strategy and roadmap to excellence.

If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you. 

This unique two-day Master-class is run by Martin Hill-Wilson and draws on the process described in his best-selling customer service book, Delivering Effective Social Customer Service. Each attendee will receive a free copy.

Featuring short presentations, discussions and practical exercises, the course will lead you through a series of 15 competencies to provide the framework for your strategy and roadmap. The course is designed for multi-disciplinary teams (e.g. Customer Service, Marketing, Communications).