RE: UKNM: Ecommerce Xmas

[Robin Edwards]

I would have to say good policy, poorly implemented. They should have made 

more out of the page that was available to soften the blow of the 

unavailability of the site.


Perhaps the thinking is that it is less painful to be honest that you can't 

deliver, than fail to deliver. At least there's a chance, in the former 

case, that the potential customer will come back some day. If you fail to 

deliver then, unless you have the most unique product in the world, you 

have shot yourself in the router :o)


Robin


--

Robin Edwards

Clockworx Design Limited

T: +44 1543 252370           F: +44 1543 420761

E:

robinclockworx [dot] co [dot] uk

     W: http://www.clockworx.co.uk/


On Monday, December 13, 1999 11:37 AM, Sam Michel [SMTP:

samchinwag [dot] com

] 

wrote:

 > I don't think anyone has posted this on the list...did anyone see the 

front

 > page of Argos'  website last week, they basically said due to the volume 

of

 > orders they'd had to shut the site so they could ensure the orders placed

 > could be delivered in time.

 >

 > Good policy or commercial suicide?

 >

 > I liked the fact they were being upfront and honest, unusual for such an

 > established brand online perhaps?

 >

 > I did check the site this morning but http://www.argos.co.uk was giving 

me a

 > DNS error...oops.

 >

 > Toodle Pip

 >

 > Sam



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