RE: UKNM: AbbeyNational.com

[Lisa Hulme]

Ah - ha,  so you thought you'd try and open an e-saver account online did

you Tom?  Silly boy. 


If you'd been driven to total frustration like I was,  and actually popped

into your local branch, you'd have known by now that in order to open an

e-saver account you HAVE TO MAKE AN APPOINTMENT TO SEE A HUMAN AT YOUR

NEAREST BRANCH...


Lisa (fairly happy owner of an egg savings account)


-----Original Message-----

From: Tomski [

tomtomski [dot] com (mailto:tomtomski [dot] com)

]

Sent: Saturday, December 16, 2000 12:32 PM

To:

uk-netmarketingchinwag [dot] com

Subject: UKNM: AbbeyNational.com



if anyone one on this list knows the people responsible for the 

aberation that is www.abbeynational.com , then please please please 

can you tell them to DO SOME FRIGGING USER TESTING


the designers of their website and e-banking facility should be made 

to spend a week manning the website helpline number... or be made to 

sit, gagged, watching whilst 100 punters off the street try to use 

their ultra-confusing, deeply non-functioning, 

multiple-window-spawning, sloth-like , 

all-non-cached-gifs-all-the-time-through-128-bit-SSL balls up of a 

user interface.


how can they get it so wrong when someone like Lloyds can do a more 

than half-decent job? (apart from not being 24//7)


i'd listened to my girlfriend screaming at the Abbey's site before, 

but only today did I have to endeavour to use it - and it wouldn't 

even let me apply for a so-called eSaver account... it just hung on 

me half way through  cos some ill-supervised Javascript monkey 

couldn't be bothered to test his/her code on  a Mac.


</RANT>



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