Re: UKNM: Email autoresponders: effective or offensive?

[Trevor May]

Sean

When I've ordered something I expect an auto-response from the site

confirming my order. Likewise when I've signed up to a mailing list.


I'm not sure it's so important when emailing support or customer

services, it also kind of implies that you're too busy to answer.


Trevor.


Sean Phelan wrote:


 > The question now is whether to leave the autoresponder on permanently.

 > Personally I like it when I get auto-responses like that (providing

 > the company really does get back to me) but I have heard strongly-held

 > opinions from others that auto-responses are annoying and even mildly

 > insulting.

 > 

 > Any thoughts from all of you? Does an email autoresponse give you a

 > sense that your enquiry has been received, is being taken seriously

 > and is going to be answered, or are they just annoying quasi-junk mail?


-- 

Trevor May 


reflex�

trevorre-flex [dot] com

7 Ransome's Dock      http://www.re-flex.com/

Parkgate Road         Tel: +44 (0)20 7801 0171

London SW11 4NP       Fax: +44 (0)20 7801 0181 



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