RE: UKNM: Email autoresponders: effective or offensive?

[Richard Houston]

hi sean,


it's just an opinion, but, for what it's worth, i think you should leave

your autoresponder on. if nothing else its presence in the sender's inbox

reminds him/her that they have asked a question of you in the first place,

thus prompting him/her to wait for a reply before tearing off down some

other route looking for an answer.


the best autoresponder i've ever seen is at blackstar.co.uk. it actually

tells you how many emails are ahead of yours and estimates how long a

response will take.


and then someone beats the estimated response time.


it worked for me.


happy new year everyone,


richard houston

strategy group

circle.com london

telephone: 0171 843 4621

http://europe.circle.com/


 > -----Original Message-----

 >

From: Sean Phelan [seanmultimap [dot] com (mailto:seanmultimap [dot] com)]

 > Sent: 06 January 2000 13:37

 >

To: uk-netmarketingchinwag [dot] com

 > Subject: UKNM: Email autoresponders: effective or offensive?

 > 

 > 

 > Happy new year, everybody!!  I wish you all success in 19100 !!

 > 

 > Over the Christmas break, we switched on an email 

 > autoresponder here at

 > Multimap.com.  All our client support people were out over the break,

 > and while I was responding to to a few enquiries, we thought it better

 > that email enquirers got an automated response saying something like

 > "thanks for the enquiry; your tracking number is X; we will respond

 > within one business day".  We then answered them all on Tuesday.

 > 

 > The question now is whether to leave the autoresponder on permanently.

 > Personally I like it when I get auto-responses like that (providing

 > the company really does get back to me) but I have heard strongly-held

 > opinions from others that auto-responses are annoying and even mildly

 > insulting.

 > 

 > Any thoughts from all of you? Does an email autoresponse give you a

 > sense that your enquiry has been received, is being taken seriously

 > and is going to be answered, or are they just annoying 

 > quasi-junk mail?

 > 

 > Thanks all

 > Sean

 > =============================================================

 >

Sean Phelan seanmultimap [dot] com http://www.multimap.com

 > phone (within UK): 0171 433 0460      fax (UK): 0171 209 5194

 > phone (Int'l):  +44 171 433 0460      fax:   +44 171 209 5194 



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