UKNM: Call Back Buttons

[Russell Buckley]

Call back buttons are great, but just remember that you need to organise 

someone at your end to make the call when it's requested.


I know this sounds completely obvious, but it really does get forgotten!

It's wise to make a contingency plan and have a call centre briefed and

ready to handle overflow just in case you get swamped.


There's nothing worse than requesting a call which never happens or happens

too late. It's a bit like sending off an email and never getting a reply.

Um, actually no, that's OK apparently since over 40% of emails sent to FTSE

100 companies never get responded to and they should know :)


Russell Buckley

The Handling Partnership

ecommerce fulfilment consulting*email response management


----------

 >

From: owner-uk-netmarketing-digestchinwag [dot] com (UKNM Digest)

 >

To: uk-netmarketing-digestchinwag [dot] com

 >Subject: UKNM Digest V1 #362

 >Date: Wed, Jan 19, 2000, 12:02 am

 >


 > Date: Mon, 17 Jan 2000 13:03:28 +0000

 >

From: "Meg Crawford" <meg2excite [dot] co [dot] uk>

 > Subject: UKNM: Call Back Buttons

 >

 > I was on a site the other day that had a 'call-back' button, which strikes

 > me as an excellent idea. So many times I have wanted to call the company

 > about an order or a service they offer, instead of waiting for a reply to

 > my e-mail. Does anyone have any experience of using a call back button or

 > know how it works?



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