Re: UKNM: Fulfillment hell......

[Peter Borg]

Interesting email address.... strange name you have there :-)


---

temp [dot] mkt [dot] account [dot] mbt [dot] com

 wrote:

> Has anyone else ordered stuff from HMV online? Talk about terrible

> service.


[Description of downright shoddy service deleted]


Funny you should ask, I just read (yet another) such email from them

today.


I ordered from HMV back in April, as it was the only place online

that listed all the CDs I wanted.


Check out this cut-and-pasted order summary of six cds from their

catalogue:


Date              06-04-2000


total price       �78.94


order status      Some / all items have been placed on special order

with our suppliers


Guess what? I haven't received anything yet. I've received a lot of

emails saying everything is still on order (yes, all six CDs, one of

which I actually bought from a shop in March but subsequently

scratched - ho hum) and that I won't be charged until they're

dispatched. Hmm.


Then I got an email that contained the following paragraph:


"We are staying in contact with the supplier and once we receive the

items in our fulfilment centre we will ship the items to you

immediately. If an item remains on back order for another 14 days,

you will be contacted by email to confirm that you are still

interested in purchasing these items. You can cancel this order

through the website vis your order status screens."


Guess what? 14 days later (i.e. Sunday 28th May) I got exactly the

same email - do I get the feeling this is so automated nobody

actually pays any attention?


I'm just about to call them, that is if I can find a phone number on

their website (good this ecommerce stuff innit, hardyharhar) and tell

them what I think.... maybe I'll just nip down to Virgin Megastore

and place the order with a Proper Living Person(tm).


Peter.


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