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Subject: | UKNM: Community Loyalty and Retention |
From: | Laure Pergolese |
Date: | Mon, 6 Nov 2000 16:32:05 GMT |
I'm looking into strategies aimed at encouraging user loyalty and retention,
focussing on the member/community aspects rather than the commercial/CRM
side of things.
Does anyone have any experiences to share or any recommended
reads/resources?
Thanks
_________________________________
Laure Pergol�se | laureparis [dot] com
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Replies
Re: UKNM: Community Loyalty and Retentio, Laurence Grayson
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