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Subject: UKNM: Community Loyalty and Retention
From: Laure Pergolese
Date: Mon, 6 Nov 2000 16:41:58 GMT

I'm looking into strategies aimed at encouraging user loyalty and retention,
focussing on the member/community aspects rather than the commercial/CRM
side of things.

Does anyone have any experiences to share or any recommended
reads/resources?

Thanks
_________________________________
Laure Pergol�se | laureatparis [dot] com


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