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Subject: UKNM: Customer email
From: Russell Buckley
Date: Thu, 28 Oct 1999 12:09:51 +0100

Stephan writes:

>anyone got any stats for how many customer emails typical ecommerce
>sites get?

No stats as such and it varies so much anyway. We have found anecdotally
that punters will send up to 3 or 4 emails before ordering. It tends to be
lower, the better known the brand.

Obviously, if the site doesn't reply or leaves it too long (same thing
really), they don't go on to the order stage.

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  Re: UKNM: Customer email, Stefan Magdalinski

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