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Subject: UKNM: Iceland, schmiceland
From: Lee Rickler
Date: Fri, 29 Oct 1999 11:33:16 +0100

Okay ... heres a good one ....

I ordered over 60pounds worth of food via iceland.co.uk to be delivered tonight.

The order went through with no problems.

I just got a call from iceland saying that they cannot deliver at my chosen time because they haven't got a van driver!! D'oh!!
Anyway ... i mentioned, in my usual calm manner, that the contract states that they HAVE to deliver at the specified time. I was then told that they will have to deliver my frozen food by cab! And this is not from my local store, some 5 mins walk door to door, but from another store 5 miles away.

So .... my query is this.
Am I right to demand delivery at the previously arranged time?
Are they allowed to deliver by cab even though it says on their site about delivering in a chilled van?
Am i gonna get trucks load of free food from iceland when I complain?

Have a nice dinner y'all,

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  Re: UKNM: Iceland, schmiceland, Jo Chipchase

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