Re: UKNM: hsbc online banking

[Fiona Campbell-Howes]

It's funny cos you'd have thought HSBC would have the same sort of online

banking system as First Direct, being the parent company and all that...


and First Direct's online banking is great and features none of those silly

things.


----- Original Message -----

From: Ian Tester <

Ian [dot] Testeremapdigital [dot] com

>

To: <

uknmchinwag [dot] com

>

Sent: Wednesday, October 11, 2000 10:49 AM

Subject: UKNM: hsbc online banking



> <rant>

>

> I discovered yesterday (by accident, natch), that I can finally bank

online

> with my bank, HSBC, without having to resort to buying more crap TV. Not

> that they told me, i happened to see a banner ad on their site when I was

> trying to find the stupid new central switchboard number (they've changed

my

> branch's number and won't tell me what it is any more, so now I have to

> spend 10 minutes on the phone rather than 2. . . ) . . .

>

> Now, quite apart from the fact that they didn't even tell me it was live

> (and it's an OK service . . . not world shattering, but anything is better

> than the trek to islington - it's grim up north london), they just do not

> seem to learn from the other guys. . . .

>

> 1. not allowed to choose a username, instead i am given a handy mixture of

> 12 random letters and digits - hello, hello? anybody remember the egg

> launch??? To make sure that it's really secure, they advise me to print it

> off, and tell me they will send me a card with it printed on (rather than

> allowing me to choose something i might remember, but might make hard for

> other people to guess, as it's like, my money)

> 2. i have to log on with the pin i use for phone banking, rather than

> something hard to guess i could choose myself. when using phone banking,

> they advise you never to give out the whole pin, even to HSBC employees,

> instead they ask you for specific digits inside it. .  .online. . . . all

> the pin, all the time (i have to login twice???) - another high security

> measure. . .

> 3. If I connect over a LAN (i.e at work) i have infringed terms and

> conditions, ditto if i leave my computer when logged on. If i don't touch

> the keyboard for a few minutes (like when I make a cup of tea), it bumps

me

> off. . .

>

> Oh well, I should be grateful for small mercies. . . but after waiting so

> long, it seems a tad silly. Anyone know who was involved with their

> front-end? Go on, name and shame. . . .

>

> </rant>

>

> i

>

> Ian Tester, Business Accelerator, EMAP Digital

> http://www.emap.com

> Exmouth House, Pine Street, London EC1V 0JL, UK

> T 020 7868 7574 F 020 7868 7514 M 07880 557692 E

ian [dot] testeremapdigital [dot] com

> AIM iantester



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