reputation management

Webinar: How to manage a crisis on social media

This must attend webinar will bring together a dynamic panel of experts from across the social media spectrum to discuss challenges and identify best practice in social media crisis management.

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Date: 5 February 2013
Location: Webinar, UK

Lifting the Lid on Social CRM - Chinwag Live: When Customer Service Goes Social [Event]

Social Media Buttons

Chinwag Live returns to London on Wed 5 Oct, 2011 with an evening session that explores what happens When Customer Service Goes Social, sponsored by Conversocial.

The impact of social media is having an increasing impact on the way organisations market themselves and interact with their customers. Conversations previously confined to phone or letter are now taking place publicly on Facebook, twitter and other social media channels.

Taking place right in the middle of National Customer Service Week our expert panel will look into the profound impact social media is having on how corporates interact with their existing and prospective customers. 

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1 September 2011 by Francesca Heath

Facebook Customer Service is a 24hr Job: Lastminute.com Case Study

Total Dislike by Mike D

The past weekend showed that many consumers these days have the expectation that if brands are on Facebook they’re offering customer service 24/7.

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17 August 2011 by Chinwag Team

Monitoring Social Media Bootcamp

Monitoring Social Media Bootcamp is an unique, one-off “how to” training event for companies and organisations seeking to monitor social media and measure the effects of their interactions. 20% discount offer use, 'chinwag' for discount code.

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Date: 31 March 2010
Location: Cavendish Conference Centre, UK

Monitoring Social Media 09 - London

MSM 09 will bring together global Social Media Monitoring experts, suppliers, PR & marketing professionals for a one-day conference in London on 17th November 2009. The event offers attendees a series of high-value talks, panel sessions and demo’s, featuring some of the worlds leading social media monitoring companies

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Date: 17 November 2009
Location: The Lewis Centre, UK