Social CRM 2011 - Paris
Event Info
Description
Social CRM 2011 (Paris) will explore the latest tools and techniques for implementing a successful Social CRM strategy. We will look at how companies are managing their social media communications, how they are integrating social media into their sales, marketing and research processes, and how they are storing and managing data between teams.
- Topics include:
- What is Social CRM?
- How to develop your Social CRM strategy
- Mapping your CRM system to the customer journey
- Picking the right tools and services
- The challenges of implementing social CRM
- Case studies & best practice
The conference will be fully interactive with presentations, case studies, Q & A sessions and panel discussions. There will also be an Exhibition Area featuring many of the leading social CRM tools and services. The ticket price includes lunch, refreshments and a handbook and networking drinks at the end of the day.
The conference will include sessions in French and English. See the website en Francais here.
