The Customer Experience Conference – Engaging Journeys, Real Results
Event Info
Description
Create Insight-Led, Customer-Centric Journeys Across The Multi-Channel Mix, Engage Customers & Win Staff Buy-In For Exceptional Customer Experiences With Measurable ROI. A One-Day, Industry-Led Conference & Networking Event, 21st February 2017, One America Square, Central London.
22 Thought Leaders Explore
Insight-Led, Measurable Customer Experiences With Real ROI, Winning Staff
Buy-In For Customer-Centric Cultures & Experiences Which Engage Customers
On Every Touchpoint & Journey:
Create Experiences Which Drive Revenue
By Harnessing The Customer View: Align your organisation to the needs of customers for meaningful
experiences on every touchpoint
Measure The Customer Experience Across
Every Channel: Develop a clear and seamless picture of the customer experience
for responsive, customer-centric strategies which deliver results
Chart ROI & Show Bottom Line Value: Secure investment by clearly
demonstrating customer experience ROI to the board to secure senior level
buy-in
Build Engaging Customer Journeys Which
Grow The Business: Optimise your brand for consistent, positive experiences which
excite, convert and engage on every customer journey
Seamless, Impactful Multi-Channel
Experiences: Cultivate real returns on every touchpoint with personal,
consistent and engaging multi-channel experiences
Win Over Staff & Convince The
Board For Customer- Centric, Profit-Boosting Cultures: Shape and develop organisations
where everyone goes the extra mile for customers
Win Big Online With Forward-Facing
Digital Experiences: Digitalise the business to maximise the benefits of every
channel
Tech Trends, Tools & Cutting-Edge
Innovations: Stay ahead of the competition and expand the business with the
latest insight on new technologies and innovation
Deliver The WOW In Customer Service
With New Thinking & Practical Tips: Go above and beyond with real, actionable lessons on designing
winning and consistent customer service
10. Best-Practice Social Media Engagement: Innovative, tailored social media
strategy which delivers what the customer wants, for bottom line impact
Download the full agenda here: www.thecustomerconference.com/brochure
Network and discuss your greatest customer experience challenges with 22 senior-level speakers from the UK’s top customer experience brands:
· Barclaycard, Head of Customer Experience, Sarah Eborall
· Just Eat, Head of Global eCRM, Penny Rolington
· TalkTalk, Head of Customer Service, Sholto Mee
· Post Office Ltd, Head of Customer Value Management, James Scutt
· New Look, Head of Customer Service, Louise Moghaddam
· Orange, Head of B2B Customer Transformation, Tatiana Chamis-Brown
· Kier Group, Group Customer Experience Director, Jackie Ducker
· Nationwide Building Society, Head of Complaints & Customer Insight, Tim Carter
· News UK, Head of Customer Experience & Digital, Priya Khullar
· O2 (Telefónica UK), Head of Customer Experience, Jorge Mascarenhas
· Santander UK, Head of Customer Experience - Customer & Innovation, Francois Blanc
· New Look, Customer Experience Manager, Chloe Sherriff
· HSBC, Head of Insight & Marketing Performance, Claire Verdirame
· Just Eat, Head of Insight, Rufus Weston
· Domestic & General, Head of Customer & Market Insight, Olga Potaptseva
· Coventry Building Society, Customer Experience Director, Rachel Haworth
· Guardian News and Media, Head of Commercial Insight, Ian Gibbs
· East Midlands Trains, Head of Customer Experience Strategy, Rob Oerton
· Weleda UK, Head of Customer Experience & IT, Vicky Brookes
· Bupa, Global Director of Brand & Customer Experience, Andrew Clayton
· daa (Dublin Airport), Head of Insights & Planning, Jan Richards
· Bank of Ireland, Head of Digital Customer Experience, Keith Bohanna
Barclaycard ● New Look ● Orange ● Kier Group ● Nationwide Building Society ● News UK ● O2 (Telefónica UK) ● Santander UK ● New Look ● HSBC ● Just Eat ● Coventry Building Society ● Guardian News and Media ● Bank of Ireland ● TalkTalk ● Post Office Ltd ● Domestic & General ● East Midlands Trains ● Weleda UK ● Bupa ● daa (Dublin Airport) ● Just Eat
View the full speaker line up here: www.thecustomerconference.com/speakers
22 Senior Cross-Sector Perspectives From UK’s Top Customer Experience Brands: Customer View ★ Measuring The Experience ★ Customer Journey ★ The Multi-Channel Experience ★ ROI & The Bottom Line ★ Customer-Centric Cultures ★ Convince The Board ★ The Digital Experience ★ Innovations ★ Customer Service Design ★ Social Media
For more information, please email info
thecustomerconference [dot] com or call +44(0)20 3479 2299.
