UKNM: Yalplay - good follow up

[Cosmo.Roe]

Following the message I posted last week in which I criticised the standard

of service provided by iMVS, I should let you know that I was contacted by

Emma Jones, Sales and Marketing Manager of Yalplay.  Hers was an excellent

email and has gone some way to reassuring me that iMVS does take its

customer support network seriously.  Credit where it is due....


I was also contacted by Ian Tester at Boo.com regarding my complaint that

their current frontpage doesn't work if the user is behind a firewall.  He

assures me that they will be launching a lite site.  Why not a lite front

page though?  While I took his point about their core market being shockwave

friendly,  I still maintain that it is vital that customers are not

alienated while the technology on their pc catches up.


Both replies, especially Emma's, showed that both companies are on the ball

- though it took exposure on an industry noticeboard to address the

problems.  What about the average user who doesn't use UKNM?


Cosmo

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